Card Guard Services Pty Limited ("Card Guard", "we", "us" and "our") and its subsidiaries recognise the importance of protecting any personal information that we collect about our customers. Our "customers" in this context include individuals who buy our products or services, visit our website or have some other commercial or business relationship with Card Guard.
We are committed to the ten National Privacy Principles for handling personal information contained in the Privacy Act 1988 (Clth.)
We need to obtain and retain personal information about our customers to provide our services. Generally, we will tell you why we are collecting information and how we plan to use it. Often these things will be obvious when we collect the information.
The information we usually collect is information such as your name, address, telephone number, email address and the card details you provide us during membership registration. We usually collect personal information directly from you although sometimes we may use agents or service providers to do this for us.
We use personal information collected for the purpose of providing our services to you, including administrative functions associated with these activities (e.g. billing). We may also use the information for the purpose of informing you of our services. However, you may request that we do not use personal information about you for this purpose by contacting our privacy officer (identified at the end of this statement).
Card Guard may disclose your information to its service providers and contractors from time to time in Australia to help us to provide and market our goods and services to you. If we do this, we require these parties to protect your information in the same way that we do.
We may use personal information in aggregate form to improve our goods and services and make them more responsive to the needs of our customers. We may use this aggregated information for statistical compilation and analysis.
Our Web-sites may collect non-personal information from your computer (e.g. the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider). We may collect information regarding the pages within our network which you visit and what you click on.
We take all reasonable steps to ensure that the personal information that we hold is accurate, complete and up to date. If you believe that information that we are holding is not accurate, complete or up to date you have a right to notify us and we will correct any inaccuracies.
Card Guard strives to ensure the security, integrity and privacy of all information held about our customers. We use a variety of physical and electronic security measures, including restricting physical access to our offices and firewalls and secure databases on our systems, to keep personal information secure from misuse, loss or unauthorised use or disclosure.
You have a right to request personal information we hold about you. To request access, please contact our privacy officer as identified at the end of this statement.
We will not transfer your personal information outside Australia unless we have obtained your prior consent.
If you have a complaint regarding our handling of your personal information including how access is provided to you, you may contact our privacy officer as identified out at the end of this statement.
Please send an email to our privacy officer via the email address below to ask for access to your information or if you have a complaint concerning your information privacy or if you would like more information about our approach to privacy.